Privacy Policy – bpexch pro Pakistan Betting Platform

1 Introduction

bpexch pro ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our online gaming and sports betting services. This Privacy Policy sets out how we collect, use, store and protect your personal information when you access bpexch pro through any device or channel.

We understand that Pakistani players place a great deal of trust in us when they share their personal details to create an account, make PKR deposits through JazzCash or Easypaisa, or place bets on cricket, PSL matches and other events. That trust is something we take seriously and we are committed to being open about how your data is handled.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of bpexch pro.

2 Data We Collect

We collect personal information in two main ways: information you provide to us directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name, date of birth and national identity details provided during registration.
• Contact details including mobile number and email address.
• Payment account information such as your JazzCash or Easypaisa mobile wallet number, bank account details or card information used for PKR deposits and withdrawals.
• Identity verification documents submitted when requested, such as a CNIC copy or utility bill.
• Any communications you send to our player support team, including chat messages, emails or support tickets.

Information collected automatically:

• Device information including device type, operating system and browser version.
• IP address and approximate location data.
• Session data including login times, pages visited, games played and betting activity.
• Cookie and tracking data as described in Section 6.
• Performance and error logs used to diagnose and fix technical issues.

The table below summarises the main categories of data we collect and their purpose:

3 How We Use Your Data

bpexch pro uses the personal data we collect for the following purposes:

• Account management: To create and maintain your player account, verify your identity and ensure only you have access to your account.
• Service delivery: To provide access to sports betting markets including cricket, PSL, T20 internationals and football, as well as slots, fish games and live casino products.
• Payment processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other approved methods.
• Fraud prevention and security: To detect and prevent unauthorised account access, fraudulent transactions, money laundering and other prohibited activities described in our Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes and improve the quality of our support service.
• Platform improvement: To analyse how players use the platform so we can fix issues, improve performance and develop new features.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problematic behaviour, enabling us to offer appropriate support tools such as deposit limits and self-exclusion.
• Marketing communications: To send you information about promotions, bonuses and platform updates that may be relevant to you, where you have not opted out of receiving such communications.

We will not use your data for any purpose that is incompatible with the purposes listed above without providing you with prior notice and, where required, obtaining your consent.

4 Payment Data & Financial Transactions

Because bpexch pro processes real-money PKR transactions, handling payment data responsibly is a critical part of our privacy commitment.

When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed via our payment partners' encrypted infrastructure. bpexch pro does not store your full mobile wallet PIN, full card number or internet banking credentials on our own servers at any point.

We retain a record of transaction amounts, timestamps, payment method types and transaction reference numbers for accounting, fraud prevention and dispute resolution purposes. This transaction history may be reviewed by our compliance team as part of standard account monitoring.

5 Sharing Your Data

bpexch pro does not sell your personal information to third parties. We may share your data in the following limited and specific circumstances:

• Payment service providers: We share relevant payment details with JazzCash, Easypaisa, Raast and other approved payment processors solely to complete your requested transactions.
• Identity verification partners: Where we use third-party services to verify identity documents, your verification data is shared with those partners under strict data protection agreements.
• Technology and infrastructure providers: Certain technical services that support the platform, such as cloud hosting, analytics and security tools, may process data on our behalf under data processing agreements.
• Fraud and security services: We may share technical data with fraud detection and cybersecurity service providers to protect the platform and its players.
• Legal obligations: We may disclose personal data where required to do so by applicable law, court order or in response to a lawful request from a competent authority.

In all cases where we share data with third-party service providers, we require them to handle your information securely and to use it only for the specific purpose for which it was shared. We do not allow third parties to use your data for their own independent marketing purposes.

6 Cookies & Tracking Technologies

bpexch pro uses cookies and similar tracking technologies to operate the platform, improve user experience and gather analytics data. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account.
• Functional cookies: Remember your preferences such as language settings, game display options and notification choices to make your experience smoother.
• Analytics cookies: Collect anonymised information about how players navigate the platform, which pages are visited most frequently and where technical errors occur. This data helps us improve the platform.
• Performance cookies: Help us monitor platform load times and identify performance issues on different devices and network conditions, which is particularly relevant for mobile players on Pakistani networks.

Most web browsers allow you to control cookie settings through your browser preferences. You can choose to block or delete cookies, but doing so may affect your ability to use certain features of the bpexch pro platform, including staying logged in and accessing personalised content.

We do not use cookies to serve advertising on behalf of third-party advertising networks.

7 Data Security

Protecting your personal data is a technical and organisational priority for bpexch pro. We implement multiple layers of security to safeguard the information held on our systems:

• Encryption in transit: All data transmitted between your device and bpexch pro servers is encrypted using TLS (Transport Layer Security) protocols.
• Encryption at rest: Sensitive personal data stored on our servers is encrypted to prevent unauthorised access in the event of a system compromise.
• Access controls: Access to personal data within the bpexch pro organisation is restricted on a need-to-know basis. Staff members only access the data required to perform their specific job function.
• Account authentication: Player accounts are protected by password authentication. We strongly recommend using a unique, strong password for your bpexch pro account that is not reused on any other service.
• Fraud monitoring: Automated and manual monitoring tools scan for unusual account activity, suspicious login patterns and irregular financial transactions.

While we take all reasonable measures to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify affected players and take immediate steps to contain and investigate the incident.

8 How Long We Keep Your Data

bpexch pro retains personal data only for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations.

• Active accounts: We retain your account data, transaction history and gaming records for the full duration that your account remains active on the platform.
• Closed accounts: Following account closure, we retain core identity and transaction data for a period necessary to comply with our legal obligations, resolve any outstanding disputes and prevent fraud.
• Support communications: Records of support interactions are retained for a reasonable period to allow us to reference prior communications if you contact us again about the same matter.
• Marketing preferences: If you opt out of marketing communications, we retain a record of your opt-out preference to ensure we do not send you unwanted messages.

When personal data is no longer required and there is no legal basis for retaining it, we securely delete or anonymise it so that it can no longer be associated with you.

9 Your Privacy Rights

As a bpexch pro player, you have rights over the personal data we hold about you. Here is a summary of those rights and what each one means in practice:

To exercise any of these rights, please contact the bpexch pro player support team using the details in Section 12. We will respond to verified requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a data request.

10 Minors & Age Restriction

bpexch pro services are strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has created an account on bpexch pro or has shared their personal data with us, please contact our support team immediately so that we can take appropriate action.

Any account confirmed to be held by a person under 18 will be closed and any personal data associated with that account will be deleted from our systems in line with our data retention policy, subject to any legal obligations that require us to maintain certain records.

11 Updates to This Privacy Policy

bpexch pro may update this Privacy Policy from time to time to reflect changes in how we operate, the services we provide, the payment methods we support or changes in applicable data protection standards. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how your personal data is used, we will make reasonable efforts to notify registered players in advance through their registered email address or via an in-platform notification. Your continued use of bpexch pro after a policy update constitutes your acceptance of the revised version.

We encourage you to review this page periodically so that you are always aware of how your data is being handled.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the bpexch pro support team.

For questions about account data specifically, please include your registered email address or mobile number in your message so we can locate your account quickly and respond accurately. We may need to verify your identity before processing certain data requests.

For general platform questions, our FAQ page covers common topics around accounts, payments and responsible gaming tools.